NVC Logistics Wins Client Service Award – Again!

July 1, 2012

NVC Logistics Group’s Eastern Regional Operations facility, located in Rockleigh, NJ, was recognized by a major home goods client for its outstanding white glove home delivery service last month.

NVC was presented with the “Hub-of-the-Month” award for outstanding customer service and experience scores in home delivery. NVC’s West Coast facility received a similar client service recognition award a few months ago. The NVC-Rockleigh hub was honored for its consistent adherence to stringent scope of work compliance, tight delivery parameters and extremely low complaint to shipment ratios. In addition, these scores are driven by great customer service, excellent executive partnership, and overall cost control.

The NVC Rockleigh, NJ hub is led by 11 year veteran and Director of Operations Justin Naddeo (center), and serves the most populated metropolitan area in the country. “We’re extremely proud to receive this client award, especially since the NY-NJ-CT region is arguably one of the most challenging delivery markets,” said Mr. Naddeo. “With narrow city streets, high rise buildings, and numerous bridges and tunnels, it takes a veteran team to provide a quality delivery.”

The Rockleigh team, which consists of dispatch, customer service, warehouse staff, and experienced delivery crews, consistently execute on their goal to provide the highest level of service to their customers.

NVC Logistics Group, with offices in NY/NJ, Chicago and Los Angeles, provides specialized transportation and delivery of hi-value, oversized items to homes and businesses nationwide. With a core competency in white glove home delivery, NVC Logistics Group also offers Strategic Warehousing, Field Exchange, Asset Recovery, and Distribution Services.

For more information about NVC, call 800 526-3393 or email sales@nvclogistics.com